Flyhjælp – Know How To Be Paid Back For Airline Hold-ups.

Overbooking is a type of practice from the airline industry today. Airlines will commonly oversell a flight (by selling more seats than available) to compensate for passengers that do not be visible on the morning from the flight. This practice, however, results in a problem for passengers on flights where there are not enough no-shows and, therefore, inadequate seats however the booking was reserved and confirmed correctly.

In these instances, airlines will generally offer compensation by means of vouchers, upgrades, points or cash to passengers prepared to voluntarily stop trying their seat and fly at a later time. This sort of case is regarded as “voluntary denied boarding”. Therefore a passenger who volunteers to become bumped from his / her flight would not qualify for airline compensation.

If no passengers willingly give up their seat in the overbooked flight, the airline will need to bump some passengers to your later flight. These cases of flyhjælp are called “involuntary denied boarding”, which would entitle the passengers to denied boarding compensation in the event the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding upon an overbooked flight departing from an EU airport, no matter what airline or destination, is entitled to airline compensation as much as €600. Additionally, passengers overbooked on flights inbound on the EU operated by an EU carrier will also be eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In such cases, there exists a minimum delay of 3 hours to trigger refund payments. However, with regards to involuntary denied boarding because of overbooking, the passenger is automatically entitled to airline compensation and the airline is still obliged to provide an alternate mode of transport or perhaps a refund in the ticket.

Being bumped from the flight is unplanned and unpleasant, at best.

If you are denied boarding, you should react the following:

Check out the ticket counter of your airline under consideration. Here you can expect to be notified of alternative flights. The airlines are obligated to locate a satisfactory solution.

So that you can file a valid airline compensation claim, you ought to ensure you have written proof your denied boarding. This is often in the form of your brand new boarding cards, if such were printed, or perhaps your luggage receipts. Moreover, you can have airline personnel put your circumstances in creating.

If you required food, accommodation or transport, including as taxi, it can be of utmost importance to maintain all receipts to make sure you receive compensation from the airline.

Then consider whether you are in the position to enforce your passenger rights versus the airline or tour operator. Take into account that the 3 year claim period only applies to airlines – a tour operator will have to be contacted within 1 month.

You will have a right to airline compensation in the event of involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation as much as 600 Euros is caused by passengers who had been involuntarily denied boarding at an airport throughout the EU – irrespective of airline or destination. Compensation for involuntarily denied boarding is likewise due to passengers on flights leaving a destination dexhpky65 the EU for the destination within the EU, given that such flights are operated by an EU carrier.

Together with overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation arrives when your flight arrives at its destination having a delay of three or higher hours.

In the matter of involuntarily denied boarding due to overbooking, passengers are automatically entitled to airline compensation. In addition, the airline must provide an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding due to travelling with invalid travel documents (or without a valid visa) is definitely not entitled to a refund for overbooking.

Get professional help immediately

If you were afflicted with denied boarding because of an overbooking and want to submit claims for airline compensation on your behalf, you should abide by these steps:

To assert your directly to compensation for overbooking with, simply input your flight data on our website.

We’ll inform you straight away if you’re eligible for a refund, as well as what amount exactly.

In case the airline refuses to pay, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers includes a good track record record in obtaining airline compensation for our clients.

When the airline has paid from the airline compensation, we shall keep our sector-low commission of only 25 per cent and transfer your entire money straight to your bank account!

FAQ: Get Compensation for the overbooked flight

1. What exactly are my options in case of an overbooked flight?

Being denied boarding and bumped from an overbooked flight is absolutely not something you will need to consume stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to provide you with a re-routing (another flight) at the earliest opportunity or at one time convenient to you. However, your airline includes a ability to wait until it finds a flight with available seats. Whilst you are waiting on your substitute flight the airline must offer you meals and refreshments, hotel accommodation (if an overnight stay is necessary), transport in between the hotel and airport, as well as 2 phone calls (or emails or faxes).

2. Will someone look after me in case there is an overbooked flight?

Yes. Every passenger influenced by an overbooked flight has the ability to adequate assistance. As mentioned above these include free meals and refreshments at the same time two calls, emails or faxes, lodging and transport involving the airport along with your hotel. If you must wait a couple of days on the substitute flight, the airline has to purchase your accommodation on those nights.